Delivery

Factory2Home FREE Delivery Guide

Everything you need to know about our 'White Glove' delivery service:

Delivery Lead Time :  3-10 days for stock items.
25-30 days for custom made or new stock items

Click HERE to go to contact page to send us a request on stock we have available.

Our Delivery Guide -

* Price of mattress INCLUDES factory direct delivery to your door, through your door AND into your flat   
* First 2 floors are FREE if items need to be carried up stairs. Please contact us for a quote if you need items carried 3 floors or more.
* Factory2Home will confirm via email, estimated delivery date at time within 48 hours of receiving your order and payment
* An email or SMS will be sent to you confirming the exact delivery date and time closer to the estimated date of delivery
* Factory2Home Delivery team will carefully move the product into your flat.  It is your responsibility to unpack and dispose of all packing materials

Returns:
Accepted within 3 days of delivery
Full refund minus $1000 HKD shipping charge
Returned Mattress must remain in original plastic covering to receive refund
 
PLEASE NOTE:
It is customer’s responsibility to assure that purchased items fit into elevator and all doors at intended location.   PLEASE MEASURE accordingly BEFORE you place your order  
Returns on items that do not fit can only have amount refunded minus the $1000 HKD shipping charge   



Price of mattress INCLUDES factory direct delivery to your door, through your door AND into your flat *

 

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