Frequently asked Questions

Can I return my mattress if I don’t like it?
Mattresses are hygienically  a very personal item and therefore cannot be resold once used.   In order  to keep the cost of Factory2home mattresses as low as possible we cannot accept returns after 3 days of delivery.  Therefore if you are not satisfied with your Factory2home mattress you may return it within 3 days of delivery as long as the plastic cover is not removed or opened.  Once the products have been returned, received and inspected you will be refunded the cost minus a $1000HKD transportation expense.

Should I flip over my Factory2Home mattress after a period of time?
The construction of our mattresses includes springs below the plush breathable top; therefore it is not constructed to flip upside down.  However you can rotate the mattress 180 degrees.

Is my mattress fire resistant (to meet international safety standards)?
Factory2home mattresses are made to be fire resistant per international safety standards. This does not mean that it will not burn. Mattresses today use materials that are more difficult to ignite, however it is important not to have open flame around the mattress at any time.

If a person has allergies, could the materials of the mattress affect them?
The material used in Factory2home mattresses are the highest quality but are standard to the market. If you do have allergies, we recommend you purchase an allergy mattress cover to help reduce any allergy issues that might occur. Does Factory2Home offer any guarantees?
Factory2home guarantees we’ll provide you the best quality mattresses and service possible.  We have chosen a business model that insures cost effective, low overhead that allows us to pass on significant savings on to our customers.  Offering any type of guarantee above our 3 day guarantee could raise our Fatory2home pricing, so therefore we do not offer a guarantee past the 3 day period.

How will I know my order will be shipped after I pay?
Please see the Delivery page on the web to give you all details regarding our delivery policy and procedure.

What happens if the mattress does not fit in my elevator, room or doorway?
Please carefully measure as it is the client’s responsibility to make sure your new Factory2home products fit into elevators, doorways and rooms.  If items do not fit and need to be returned on the day initial delivery, we can only refund the purchase price of the product minus $1000 HKD for shipping charges.  If they only need to be carried up stairs for delivery, our courier company will be happy to help you with this. The first 2 floors are FREE and please contact us for a quote if you need items carried up 3 floors or more.

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